Our FAQs

This site is currently set up primarily for straight forward orders where you can pick a simple specification, size, fold and upload your artwork yourself.  If you require a more complicated and bespoke product, we offer a whole host of services and all you need to do is contact us directly on 0151 346 1640 and one of our Sales Team can chat through your project with you and get a bespoke cost across to you. In these cases the order won’t go through this system but our inhouse CRM system and we can still set up an account for you.  Some of the other types of product we offer are:

• Direct Mailing
• Statement Mailings
• AGM Mailings
• Business Mailing Services & Invoice Mailing Services
• Housing Associations Print, Payment Cards & Mailing
• Hybrid Mail
• Envelopes
• NCR products
• Labels
• Hazard Labels
• Match & Attach Services
• Pick & Pack

We have tried to make our payment system as simple and secure as possible. We accept payment through the site via:

• PayPal
• Credit / debit card

Promo Codes – if you have a promo code please enter it on the checkout screen and click apply.

Absolutely yes!  We are always happy to chat to people and if you have any questions about anything whether it be your artwork, your order, delivery or any other questions we are happy to help. Please either just contact us directly on 0151 346 1640 or info@pscprint.co.uk and we will supply this for you.

Yes.

The system will guide you all the way and the upload is a simple process as long as your artwork conforms to our requirements (see next section).  If you have any trouble at all just contact us and we can arrange for you to email your artwork, Wetransfer, SFTP or Sharefile to us depending upon size and your own internal IT restrictions.

Our preferred formats are:

• Print Ready PDF
• Adobe Indesign
• Adobe Illustrator

We can also accept PNG, JPEG and word documents but we may need to do additional work.

The higher the quality of your original image the higher the print quality will be. If your image is of a poor quality, we cannot guarantee a good print result for you. Bleed & Crop Please include a 3mm bleed within your artwork and use crop marks so we know where to guillotine your item. Fonts All fonts should be embedded into Print Ready PDF files. InDesign, Illustrator or Quark files should be packaged complete with the necessary fonts. Safe Zone Ideally leave a 5mm safe zone / border around the edge to prevent text / images being too close to the edge (if not bleeding off).

We have templates set up for all our printed items – you can follow the link HERE or go to the Artwork Templates page on the site and follow the artwork links from there.

Once you have uploaded your artwork and submitted you will be given a chance to proof approve what you have uploaded.  Once this has been approved this will be sent directly to print and will be your responsibility. If you do spot an error contact us immediately and we will see what support we can offer.

The weight of the paper you chose to use is entirely up to you but as a general guideline we would recommend the following GUIDE.

The size of the paper you chose is entirely up to you. For a helpful guide of standard UK paper sizes, please click HERE.   We have enabled you to order standard sizes through the site. However, if you would like a bespoke product please just contact us directly on 0151 346 1640 or info@pscprint.co.uk and we will be able to help.

As standard we offer the following finishes:   Uncoated Uncoated paper offers a natural, textural feel. It absorbs ink easily giving colours a softer more muted tone, which can lend a sophisticated and organic look to your print. It is often used for letterheads, compliment slips, jotter pads and any product where the  paper needs to be written on and overprinted.   Gloss – High sheen coating Paper that has a gloss finish has a high sheen look to it and is very smooth. This gives you very crisp and bright images so is often used for colour printing. Gloss paper would be ideal for art prints as colours are more vibrant. Gloss finish papers are best used for minimal or no text as the high reflection can make it hard to read text. It’s perfect for photo prints, marketing materials, and any product where eye-catching appeal is key.   Silk – Low sheen coating Paper with a silk finish has a low sheen coating. This coating helps to improve the appearance of colours and sharpen images in your printing project. The sheen on this product sits between Uncoated and Gloss paper. Colours used appear vibrant, highlighting the smallest text details while reducing shininess. Silk paper offers a subtle sheen without the high gloss of traditional glossy paper. For products where readability is of the utmost importance alongside high quality visual aesthetics, silk is the perfect paper. It has a smooth surface that is suited to detailed prints, such as brochures, leaflets and flyers or luxury business cards.

We have created this useful fold guide HERE to show you the names of folds that you can have on printed items. Some of these we offer as an option on the site but complicated folds will need a more bespoke solution so please contact us on 0151 346 1640 or info@pscprint.co.uk and we will be able to help.

All booklets / brochures have a number of pages that are a multiple of 4.  For example if your booklet is a finished A5 booklet stapled in the middle, we will use an A4 sheet and fold it in the middle.  If you do this yourself, you will see that it gives you 4 pages or 4pp as we say in the trade. If we use 2 A4 sheets that will give you an 8pp booklet, if we use 3 A4 sheets that will give you a 12pp booklet etc.

We are currently operating on a 2-3 day turnaround (working business days) on printed items from receipt of order (where an order is received before 1pm).

We are currently using a parcel delivery service with a two-day turnaround.

We can offer next day premium service on some items.  If you require this service, we would recommend you contact us directly and we can advise if we have capacity to produce your job within your required timeframe.

This is possible and to achieve this we would recommend you complete and pay for your order with 1 delivery address.  Then contact us directly on 0151 346 1640 to advise on the additional addresses and any additional delivery costs that are incurred.

VAT is very complicated and we are required to charge VAT on items that are classed as standard rated by the UK Government.  That said several printed items are exempt from VAT and the site will charge you accordingly.   As a general guideline:   Zero Rated items are pamphlets, folded leaflets, leaflets, flyers, newsletters, newspapers, brochures, booklets, books, magazines, catalogues, directories, orders of service, manuals, maps and timetables.   Standard Rated items are items that are generally to be kept, displayed in public or used as a business amenity such as letterheads, compliments slips, business cards, envelopes, invoice paper, labels, appointment cards, tickets, stickers, folders, forms, posters, postcards, invitations, certificates, calendars, payment cards, loyalty cards, coupons and vouchers. As in all things there are exceptions these rules and we will use the HMRC guidelines found HERE.

If you are a business and require a VAT invoice we are more than happy to provide one for you.  Please just contact us directly on 0151 346 1640 or info@pscprint.co.uk and we will supply this for you.

When creating business cards for your personal business, it’s essential to include some basic information, such as your name, title, and contact details. You may also want to incorporate your logo or other branding elements. Be sure to select a professional, easy-to-read font and color scheme. Since business cards make a lasting first impression, take the time to design them thoughtfully. For added impact, consider including a photo or image to help your card stand out and make it easier for people to remember you.

In the business world, the first impressions are crucial. That’s why it’s important to choose business cards that accurately represent the image you want to convey. For instance, if you’re in a creative field, you might prefer cards with rounded edges or unique shapes. For more traditional industries, classic black business cards with white text may be a better fit. Whatever style you choose, ensure your cards are high-quality and free of any errors. Remember, your business card is a reflection of your brand, so make sure it leaves a positive impression.

Most business cards measure 3.5 inches wide by 2 inches tall. This is a standard size that fits easily in wallets and cardholders. However, variations exist; for example, European business cards tend to be slightly wider, while Japanese cards are often smaller. Square business cards, usually 2 inches by 2 inches, are also gaining popularity. Regardless of the size, your business card should be easy to read and include key details like your name, title, and contact information.

PSC Print can design and produce your business cards within 5-7 business days. This timeframe allows us to gather your initial instructions, design your cards, and proceed with printing. You’ll need to approve the design before we start printing, ensuring you’re completely satisfied with the final product before it goes to print.

When designing a flyer or leaflet, there are a few key elements to consider. First, make it eye-catching with bright colours and an engaging design to attract attention. Second, keep the content clear and concise. Use simple language and bullet points to highlight important information. Third, include all relevant contact details, such as your website, email, and phone number. By incorporating these tips, you can create an effective flyer or leaflet to promote your business or event successfully.

There is no single standard size for flyers or leaflets, as they come in various shapes and sizes. However, many designs are commonly printed in A5 or A7 formats. These sizes are convenient to handle and fit easily into letterboxes, handbags, and other spaces. Smaller sizes also tend to be more cost-effective to print. The best size for your flyer or leaflet depends on its purpose. For instance, a larger size may be ideal for handing out at events to ensure visibility, while a smaller size might be more economical if you’re focused on saving printing costs. In the end, the right size for your flyer or leaflet will depend on your specific goals and needs.

Yes, we provide digital proofs for approval before printing. Production begins only after you approve the proof to ensure accuracy.

You can check the status of your order by logging into your account and navigating to the ‘Order History’ section. You’ll also receive email updates with tracking information once your order has shipped.

Changes can be made within 1 hour of placing your order. After this time, production begins, and changes may no longer be possible. Contact our support team immediately for assistance.

Orders can be canceled up until production has started, normally within 1 hour of being placed in business hours. After this window, cancellations may not be possible as production may have started. Please contact customer service for help.

Shipping addresses can be update by contacting us. Addresses should be able to be changed until the item is dispatched. For urgent address changes, contact our support team immediately.

Absolutely! Our in-house design team can assist you with file preparation and design adjustments to ensure your prints look perfect.

In the unlikely event you’re not satisfied with the print quality, please contact us within 7 days of receiving your order. We’ll review the issue and work to resolve it promptly.

Colours may vary slightly due to differences in monitor settings and printing processes. We use CMYK color mode for printing, so it’s best to convert your files to CMYK before submission.

We accept PDF, JPEG, PNG, PSD and AI formats. For the best results, we recommend submitting files in PDF format with embedded fonts.

We recommend that images have a resolution of at least 300 DPI (dots per inch) to ensure crisp, high-quality prints.

We can accommodate orders for multiple copies. Let us know the quantity required, and we’ll provide pricing and turnaround details.

Yes, you can submit updated files or design changes before the reprint process begins. You can place a new order or contact our support team to discuss modifications.

Reprint processing times typically match our standard production turnaround times. Priority options may be available upon request.

Reprint charges depend on the reason for the reprint. If the issue is due to a production error, we’ll provide a free reprint. For other reasons, standard charges may apply. Please contact us for further information.

If you need a reprint, please contact our customer service team with your order details. We’ll assist you with the reprint process.

Yes, to delete your account, please contact our support team for assistance.

Log in to your account, go to ‘Account Details,’ and update your personal details as needed.

Click the ‘Forgot Password’ link on the login page and follow the instructions to reset your password.

You can create an account by clicking Create Account button on the login page. Just complete the required information and submit.